Legal & Data Governance Charter

Privacy Charter & Client Data Protection

Compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) of the Republic of India and international white-glove privacy standards.

Effective Date: November 1, 2026•Last Reviewed: October 31, 2026

Our Sovereign Commitment to Client Confidentiality

At Soulsventure, our clientele includes royal dignitaries, business leaders, families, and discerning global travelers. We strictly and unequivocally declare: We NEVER sell, rent, monetize, or trade your personal information, phone numbers, or email addresses to any marketing agency, data broker, advertising network, or unaffiliated third party. Your information is gathered and maintained for the singular purpose of designing and orchestrating your private luxury voyage.

1. Data Fiduciary & Identity

Under the provisions of the Digital Personal Data Protection Act, 2023 (India), the Data Fiduciary responsible for processing your personal data is:

Entity: Soulsventure Bespoke Journeys Pvt. Ltd.

Registered Address: Rajpur Road, Dehradun, Uttarakhand 248001, India

Corporate Identity: Private Tour & Bespoke Concierge Agency

Official Contact: concierge@soulsventure.com | +91 81263 57353

2. Categories of Information Collected & Lawful Purpose

We collect only the minimum necessary information required to curate an extraordinary and seamless travel experience across India:

A. Contact & Personal Identity Details

Full name, contact telephone/WhatsApp number, email address, nationality, residential city, and emergency contact details. Used exclusively to coordinate briefings, verify client portal access, and communicate itinerary updates.

B. Travel Logistics & Government Regulatory Data

Government ID proof / Passport details, flight schedules, and visa status. Required strictly by the Ministry of Home Affairs (MHA), Bureau of Civil Aviation Security (BCAS), state forest departments (for tiger safari permits in Ranthambore/Bandhavgarh), and luxury palace check-ins under the Foreigners Regional Registration Office (FRRO) norms.

C. Bespoke Lifestyle, Dietary & Medical Nuances

Dietary restrictions (e.g., pure vegetarian, Jain food, gluten allergies), mobility assistance needs, and special milestone celebration dates. Shared solely with executive chefs and palace managers to ensure flawless white-glove hospitality.

3. Strict Operational Disclosure ("Need-to-Know" Only)

We operate on a zero-leakage protocol. Information is disclosed solely to authorized partners who are directly executing components of your itinerary:

Luxury Hotels, Palaces & Safari Lodges: Guest name, arrival timing, and dietary preferences for suite check-in.
Chauffeur & Fleet Dispatch: Guest flight arrival details and designated pickup coordinates.
Government Wildlife Departments: Mandatory identity verification for national park entrance permits.
Aviation Charter Operators: Passenger weight and government ID as required by civil aviation safety regulations.

All partner hotels, drivers, and safari naturalists operate under strict privacy clauses and are prohibited from retaining or using your data for independent commercial solicitations.

4. Technical Security & Cryptographic Protection

Soulsventure implements bank-grade data security protocols:

Salted SHA-256 Hashing: Staff and client credentials are cryptographically protected; passwords are never saved in plaintext.

Tombstoning & Permanent Erasure: When you delete an inquiry or account, it is wiped from active CRM storage across all devices.

HTTPS / TLS Encryption: All browser communications are encrypted using modern transport-layer security.

Anti-Bot & Anti-Spam Gate: Automated scrapers and spam bots are blocked at the perimeter.

5. Your Rights as a Data Principal (DPDP Act, 2023)

Under Indian law, every client enjoys sovereign rights over their personal data:

• Right to Access: You may request a complete summary of your personal data processed by Soulsventure.

• Right to Correction & Updating: You may update or correct any inaccuracy in your personal dossier anytime.

• Right to Erasure / Deletion: You may instruct us to permanently delete your personal information once your trip is completed, subject to statutory tax and invoice retention laws.

• Right of Grievance Redressal: You have the right to swift resolution of any data privacy concern.

6. Grievance Redressal Officer (Indian Law Mandate)

In compliance with Section 10 of the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines) Rules, the designated Grievance Officer for Soulsventure is:

Name: Suraj Uniyal (Co-Founder & Head of Operations)

Email: suraj@soulsventure.com | legal@soulsventure.com

Direct Telephone: +91 81263 57353

Office Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

Resolution SLA: All verified privacy requests are addressed within 72 business hours.